Operational support
- Windows support
- macOS support
- Remote support
- On-site support
- User management
- Troubleshooting
- Software installation and configuration
- Mobile device support where relevant
Area of expertise
Your infrastructure, under control.
On-site and remote technical support, management of workstations, servers and devices, proactive monitoring and user support.
Support & Managed IT
Technology placed within the operational context of your business.
We support users and businesses in their day-to-day activities, in technical interventions and in the ongoing management of systems, with approaches built around the real context of the organisation.
Support and prevention must work together: stepping in when needed, but also reducing issues through maintenance, patching and monitoring.
Operational areas
Skills that work together.
Activities are selected and sized according to your infrastructure and real needs, with no imposed packages.
Prevention and control
- Patch management
- Preventive maintenance
- Monitoring with Checkmk
- Infrastructure management
Service models
- Ongoing support
- IT outsourcing
- Pay-as-you-go support
- Tailored services
FAQ
Frequently asked questions.
Common problems and how we handle them.
The business server is slow: what should I do?
A slow server usually comes from a full disk, insufficient RAM, misconfigured backup/antivirus or an impending failure. We analyse load, logs and hardware and act with optimisation, targeted upgrades or migration, preventing the issue with a support contract.
How often should a business server be replaced?
Usually every 5-7 years, or sooner if out of warranty, no longer upgradable or business-critical. We assess whether to replace, virtualise or move to the cloud, with a downtime-free plan.
What is an IT support contract?
An agreement with a fixed fee covering help desk, server and network maintenance, monitoring and interventions with agreed response times. Predictable costs and a single point of contact for IT.
How we work
First we understand the system. Then we act.
The scope changes from one business to another; the method stays clear, verifiable and geared towards management over time.
- 01
Analysis
We start from the existing environment, its constraints and its operational priorities.
- 02
Design
We define architecture, activities and responsibilities before implementing.
- 03
Implementation
We roll out the solution, coordinating configuration, testing and operational handover.
- 04
Management
Where required, we monitor and maintain the environment according to agreed arrangements.
Let's talk about your ICT environment
Is there a project to bring into focus?
We start from your needs, your pain points and your operational objectives. Then we define the technical path together.
Tell us about your project