Frequently asked questions
Answers to the most frequently asked questions about ALAconnect's services, areas of work, technologies and support arrangements.
FAQ
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ALAconnect is a B2B ICT partner that designs, manages and protects corporate IT infrastructures. The main areas are IT support, infrastructure, cybersecurity, networking, backup and business continuity, Microsoft 365 and consulting.
We operate from our Domodossola office (VB), with a presence in Verbania, and we support companies throughout Italy. Remote support covers the whole country, while on-site interventions are planned according to the needs of the project.
Support and technical activities are available 08:00–18:00, Monday to Friday. No availability is promised outside these hours.
We offer pay-as-you-go support, ongoing support and customised SLAs. The arrangements are defined with each client according to their infrastructure and operational needs, with no imposed packages.
We work with technologies such as Fortinet, Microsoft, VMware, Veeam and 3CX, as well as virtualisation, storage and networking solutions, chosen according to the project and integrated into the existing environment.
With firewalls and VPNs (including Fortinet technology), multi-factor authentication, network segmentation, system hardening and monitoring. Security is treated as a continuous process, not as a single product.
Yes. We design backup strategies, including with Veeam, with off-site copies, restore testing and the definition of RPO and RTO, because a copy of the data is only useful if the restore is verified.
Yes: tenant configuration, email migration, identity and access management with Entra ID, MFA and Conditional Access, as well as Teams, SharePoint and OneDrive.
From the Contact page you can describe your context and needs using the form; the same page also lists a phone number and email for direct contact.
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We start from your needs, challenges and operational objectives. Then we define the technical path together.
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